Terms of service

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TERMS OF SERVICE

Last updated: 5 September 2026

These Terms of Service govern purchases made through the Oloi Shorua online store. By placing an order, you agree to these terms.

ABOUT US

The online store is operated by Oloi Shorua LLC-FZ, Dubai, United Arab Emirates.

PRODUCTS

Oloi Shorua offers products including books, digital publications, photography, apparel, accessories, homeware and other travel- and Africa-inspired products.

Some physical products are produced and fulfilled on demand by specialist third-party printing and fulfilment partners.

We make reasonable efforts to display products accurately. Colours, proportions, finishes and other visual characteristics may vary slightly between digital displays and the finished physical product.

MADE-TO-ORDER PRODUCTS

Certain products are manufactured only after an order is placed. Production begins according to the processes of the relevant fulfilment partner.

Once production has begun, changes or cancellations may not be possible.

PERSONALIZED PRODUCTS

Where personalization is offered, you are responsible for checking all text, names, selections and other information submitted with your order.

We reserve the right to decline personalization that is unlawful, abusive, infringing or otherwise inappropriate.

DIGITAL PRODUCTS

Digital products are licensed to the purchaser for personal use unless expressly stated otherwise.

Purchasing a digital product does not transfer copyright or other intellectual property rights.

Digital products may not be reproduced, redistributed, resold, uploaded, shared commercially or otherwise made available to third parties without written permission from Oloi Shorua.

PRICES AND PAYMENT

Prices are displayed in the currency shown at checkout.

You are responsible for reviewing the total price, shipping charges, taxes and any other charges displayed before completing your purchase.

Payment must be successfully authorized before an order can be processed.

SHIPPING AND DELIVERY

Physical products may be produced and dispatched from different fulfilment locations depending on the product and delivery destination.

Where an order contains products fulfilled by different partners, the products may arrive in separate shipments.

Delivery dates and transit times are estimates unless expressly stated otherwise.

International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.

Please refer to our Shipping Policy for further information.

RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, replacements and cancellations are governed by our Return and Refund Policy and any mandatory rights available under applicable consumer law.

ORDER INFORMATION

You are responsible for providing complete and accurate delivery and contact information when placing an order.

Additional costs arising from incorrect or incomplete information supplied by the customer may be the customer's responsibility, subject to applicable law.

INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this store and the products offered through it, including photographs, artwork, designs, written works, graphics, branding and other creative material, are owned by or licensed to Oloi Shorua.

They may not be copied, reproduced, commercially exploited, distributed or used to create derivative commercial products without authorization.

PROHIBITED USE

You may not use this store or its content for unlawful, fraudulent or abusive purposes, to interfere with the operation or security of the store, or to infringe the rights of Oloi Shorua or any third party.

THIRD-PARTY SERVICES

We use third-party providers for services including ecommerce technology, payments, printing, fulfilment and delivery.

Their involvement in fulfilling an order does not alter any mandatory consumer rights you may have against Oloi Shorua under applicable law.

LIABILITY

To the maximum extent permitted by applicable law, Oloi Shorua will not be liable for indirect, incidental or consequential losses arising from use of the store or its products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

GOVERNING LAW

These Terms of Service are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory consumer protection rights that may apply in the customer's jurisdiction.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The version published on the store at the time of purchase will apply to that transaction unless applicable law requires otherwise.

CONTACT

For questions regarding an order or these Terms of Service, please use the Contact page on the Oloi Shorua online store.

Oloi Shorua LLC-FZ
Dubai, United Arab Emirates

No email address is exposed.