Shipping policy

SHIPPING POLICY

Last updated: 5 September 2026

Oloi Shorua ships physical products to selected destinations worldwide. Available shipping methods, charges and destinations depend on the product and delivery address.

FULFILMENT

Our physical collection includes products that are printed or produced on demand. Different products may be manufactured and dispatched by different specialist fulfilment partners.

As a result, products within the same order may be produced in different locations and delivered in separate packages.

SHIPPING CHARGES

Applicable shipping charges are calculated or displayed during checkout based on the products ordered and the delivery destination.

Where an order contains products fulfilled separately, shipping charges may apply separately to those shipments.

PRODUCTION AND DELIVERY TIMES

Made-to-order products require production before dispatch.

Estimated production and delivery times vary according to the product, fulfilment location, destination and shipping method.

Any delivery dates or timeframes displayed at checkout are estimates and are not guaranteed unless expressly stated otherwise.

INTERNATIONAL SHIPPING

International shipping availability varies by product and destination.

Certain products may not be available for delivery to particular countries because of fulfilment-provider, carrier, customs or temporary operational restrictions.

If we are unable to fulfil an order to the selected destination, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the affected item.

CUSTOMS, DUTIES AND TAXES

International shipments may be subject to customs clearance, import duties, taxes or other charges imposed by the destination country.

Unless expressly included at checkout or required otherwise by applicable law, such charges are the responsibility of the recipient.

SEPARATE SHIPMENTS

Books, apparel, accessories, homeware and other products may be fulfilled independently. Receiving one part of an order does not necessarily mean that the remaining products have been delayed or lost.

TRACKING

Where tracking is available for the selected shipping service, tracking information will be provided after the order has been dispatched.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review the address carefully before submitting an order. Once an order has entered production or been dispatched, we may not be able to change its destination.

DELAYS

Delivery may occasionally be affected by customs processing, carrier disruption, weather, local restrictions or other circumstances outside our reasonable control.

We will provide reasonable assistance where a shipment encounters a delivery problem.

DAMAGED OR INCORRECT ORDERS

If an order arrives damaged, defective or incorrect, please refer to our Return and Refund Policy and contact us through the Contact page on the Oloi Shorua online store.

CONTACT

For shipping enquiries, please use the Contact page on the Oloi Shorua online store.

Oloi Shorua LLC-FZ
Dubai, United Arab Emirates